Scheduling & Customer Support Virtual Assistant

Overview Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions. We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding. Key Responsibilities Scheduling & Coordination (CORE) - Schedule swim instructors across multiple Florida regions - Ensure efficient route planning (minimize travel time between lessons) - Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.) - Make quick scheduling decisions in real-time Customer Communication - Answer inbound calls professionally - Respond to parents via phone, SMS, and email - Maintain a high-level customer service tone at all times - Handle follow-ups and inquiries promptly System & Admin Support - Work within Go High Level (GHL) for: - Scheduling - Communication - Payments tracking - Use internal app to manage operations - Send messages, flyers, and updates to clients Requirements (MUST-HAVES) - 3–4+ years experience in admin, scheduling, or operations - Strong English communication (spoken + written) - Comfortable handling phone calls with US clients - Ability to work fast under pressure (real-time scheduling) - Highly tech-savvy and quick learner - Strong organizational + problem-solving skills Nice-to-Haves - Familiarity with US geography (especially Florida) - Experience with Go High Level (GHL) - Customer service background (bonus if dealing with parents) - Mature, relatable personality (e.g. can confidently handle “difficult” clients) Not a Fit If: - You need constant guidance or training - You struggle with fast-paced environments - You have a strong accent that may cause communication friction - You are junior / entry-level Growth Opportunity - High potential to move from Part-Time → Full-Time quickly - Opportunity to support a growing franchise network Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM Originally posted on Himalayas