Donor Care Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Donor Care Specialist based in Canada. This is a mission-driven, remote opportunity focused on delivering an exceptional experience to donors while supporting fundraising efforts that benefit vulnerable communities. You will serve as a key point of contact for donors, responding to questions, resolving issues, processing contributions, and explaining the impact of charitable programs. The role combines high-volume customer service, fundraising, data management, and administrative responsibilities in a fast-paced environment. You will communicate with donors through phone, email, live chat, and text while maintaining professionalism, empathy, and confidentiality. Success requires strong organization, attention to detail, resilience, and the ability to consistently meet service and fundraising targets. You will also collaborate with internal teams and participate in ongoing training to strengthen your knowledge and communication skills. This role is ideal for a customer-focused professional who wants to use their communication and fundraising abilities to contribute to meaningful social impact.