Commercial Performance Analyst

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. Super is looking for a data-driven and detail-oriented Commercial Performance professional to analyse and document commercial initiatives across Retail, Multi-brand, Sportsbook, Gaming, CRM, and VIP verticals. Working closely with senior commercial leadership, this role identifies opportunities for optimisation, drives data-led decisions, and supports continuous improvement of commercial KPIs and overall business performance. The ideal candidate brings a strong analytical mindset, excellent organisational skills, and the ability to communicate complex insights clearly and effectively. What the role involves Commercial Optimisation - Build, maintain, and optimise performance dashboards for all commercial verticals, aligned to the needs of the commercial teams and a multi-brand perspective - Analyse trends and performance drivers to deliver actionable recommendations that enhance business results - Partner with the VP Commercial, Commercial Director, Retail Director, and Head of Verticals to identify and prioritise performance improvement areas Data Management & Analysis - Maintain a centralised database for analyses, reports, and performance tracking, ensuring consistent documentation and version control - Conduct ad-hoc and recurring performance analyses, ensuring data accuracy and insight relevance Experiments & Testing - Identify testing opportunities and define hypotheses, timing, and success metrics in collaboration with Commercial stakeholders - Document test outcomes and follow up on the implementation of learnings Objectives Focus - Coordinate local teams around shared objectives, tracking initiative status and highlighting progress to stakeholders Customer Experience & Market Intelligence - Collect, analyse, and report customer feedback on a monthly basis, providing recommendations for improvement - Conduct and document competitor analyses, ensuring data is centralised and accessible - Support customer interview processes to gather qualitative insights, aligning research plans with key stakeholders What we are looking for - Bachelor's degree in Business, Economics, Data Analytics, or a related field - Proven experience (3+ years) in a commercial, analytical, or performance management role within iGaming, digital marketing, or a data-driven business environment - Fluent English (written and spoken), required for cross-market collaboration - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights - Proficiency in Tableau (or similar BI tools) for dashboard creation and performance reporting - Solid knowledge of SQL for querying and manipulating datasets - Experience with Notion or similar tools for documentation and process tracking - Excellent Excel/Google Sheets skills - Strong attention to detail, a structured work approach, and the ability to manage multiple projects simultaneously - Excellent communication and presentation skills, able to deliver insights to both technical and non-technical audiences Nice to have - Experience in Sportsbook or Casino operations - Understanding of CRM segmentation and retention analytics - Prior experience in a multimarket or cross-functional commercial team What we offer - Medical / Health Insurance - Open Annual Leave - Employee Assistance Programme - Training & Learning Development Additional benefits vary by country and will be shared during the hiring process. About Super We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide. Shaping the Future of Play Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.