Inbound Lead Intake & Customer Service Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inbound Lead Intake & Customer Service Specialist based in South Africa. We are seeking a customer-focused professional to serve as a key first point of contact for prospective and existing customers. The role centers on handling inbound calls, understanding customer needs, and capturing new opportunities accurately and efficiently. You will provide a welcoming and professional experience while answering basic questions about products, services, and processes. A major part of the position involves qualifying leads, documenting project details, and ensuring opportunities reach the right team for follow-up. You will work in a fast-paced environment where clear communication, active listening, and attention to detail are essential. The position offers the opportunity to directly contribute to customer satisfaction and the quality of the sales pipeline. Success in this role requires confidence on the phone, excellent spoken English, reliability, and a strong customer-first mindset.