Bilingual Front Desk/ Insurance Specialist - Cardiology

We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience. Key Responsibilities - Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately. - Check patient insurance eligibility to confirm coverage before scheduling. - Process and coordinate urgent/stat patient appointments swiftly. - Communicate test results and stat diagnostic reports directly to patients using TigerConnect. - Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette. Requirements EHR Proficiency: Required active experience with eClinicalWorks (eCW). Experience with Studycast is a plus, but not required. Communication Tools: Hands-on experience using TigerConnect for patient/clinical communication. Specialty Background: Prior administrative or medical assistant experience within a Cardiology practice. Soft Skills: High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8 am - 5 pm Eastern Standard Time.