Customer Support Advisor - Financial Services (Remote in Romania)

about the role Job Title: Customer Support Advisor Location: Remote based in Romania Terms: Permanent / Full-Time 40h weekly Salary band: €17,000 - €18,000 Schedule: Monday to Friday, 9 am - 5:30 pm About the role: The successful candidate will support one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced. This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth. What you'll be doing: - Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation. - Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems - Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience - Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers - Travel: You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training. Our Recruitment process​ - 1st round interview with the Talent Acquisition Team - Language assessment - Final round interview and task with the Hiring Team - Reference checking your profile - 2+ years of experience in operations/support within insurance, financial services or benefits administration in HR - Strong attention to detail. You can manage multiple workstreams and dive into complexity - Clear written communication skills. You thrive when working with different stakeholders - Ability to work independently. You perform well when tasked with important matters and given guidance - Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes Originally posted on Himalayas