Site Reliability Engineer

About the Role We are seeking an experienced Senior Application Production Support Engineer with 5 to 7 years of hands-on expertise to join our Enterprise Operations team. In this role, you will play a critical part in ensuring the high availability, stability, and optimal performance of our core enterprise Java applications. If you thrive in fast-paced environments, possess strong technical troubleshooting skills across Java/Linux/SQL stacks, and excel at root cause analysis, we want to hear from you. Key Responsibilities - Application Maintenance & Incident Management: Provide Tier 2/Tier 3 production application support for high-throughput enterprise systems, ensuring high availability, stability, and adherence to strict Service Level Agreements (SLAs). - Troubleshooting & Diagnostics: Perform deep-dive troubleshooting and root cause analysis (RCA) on Java-based applications, reading stack traces, analyzing JVM health, and inspecting system/application logs. - Environment & Systems Administration: Manage, support, and troubleshoot applications hosted on large-scale Unix/Linux server infrastructure. - Database Querying & Analysis: Execute complex SQL queries to investigate data anomalies, conduct data validation, and support issue resolution. - Proactive Monitoring: Track application performance, JVM memory/CPU utilization, and server health using enterprise monitoring tools to catch potential failures before they impact users. - ITSM Governance: Active participation in IT Service Management practices, including Incident, Problem, and Change Management workflows. - Deployment & Release Support: Assist with application deployments, software releases, and post-implementation verification. - Cross-Functional Collaboration: Partner closely with Development, Infrastructure, and Business teams to resolve complex technical issues and drive continuous service improvements. Key Qualifications & Skills Experience: 5 to 7 years of proven experience in Application Production Support or Application Maintenance. Core Technical Stack: - Strong hands-on experience supporting Java applications and a solid grasp of modern application architectures. - Good understanding of JVM concepts (garbage collection, heap memory, thread dumps) and log analysis techniques. - Strong proficiency in SQL for data analysis and investigation. - Hands-on command line experience in Unix/Linux environments, including server-level troubleshooting. Operational Expertise: - Proven experience supporting enterprise applications on large-scale server infrastructures. - Strong understanding of ITSM framework processes (Incident, Problem, and Change Management). - Prior experience with enterprise monitoring, alerting, and ticketing tools (e.g., AppDynamics, Datadog, Splunk, ServiceNow, Jira). Soft Skills & Competencies: - Exceptional analytical, critical thinking, and problem-solving abilities. - Excellent verbal and written communication skills to interact clearly with technical and non-technical stakeholders. - Ability to multitask and perform under pressure in a fast-paced environment.