Patient Advocacy Representative (inbound call center)

Key Responsibilities: - Answer incoming phone calls from patients, physician offices, and insurance companies. - Make outbound calls to patients and physician offices to obtain information or provide case updates. - Review case history and insurance correspondence to provide information to callers. - Communicate results of a benefit investigation to patients and physicians. - Pre-qualify patients for any available financial assistance. - Complete special projects assigned by the management. - Meet productivity and quality goals set forth by call center management. - Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls. - Other duties as assigned Education/Experience: - High School diploma or GED - Possess superior customer service skills. - Previous call center experience preferred, but not necessary. - Ability to maintain confidentiality. - Ability to listen and work well with others. - Detail oriented. - Excellent written and verbal communication skills. - Able to establish priorities, work independently, and proceed with objectives without supervision. - Ability to learn quickly and navigate through different computer applications. - Proficient in using Microsoft Word and Excel. Originally posted on Himalayas