German Operations Support Associate (Voice & Non-Voice)

Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions. Job Summary: We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence. Responsibilities: Voice Support - Handle inbound and outbound calls from German-speaking customers. - Resolve customer inquiries and provide accurate information. - Deliver exceptional customer service while maintaining quality standards. - Escalate complex cases to the relevant teams when required. Non-Voice Support - Respond to customer inquiries via email, chat, and ticketing systems. - Process requests and update customer records accurately. - Document customer interactions and case resolutions. - Meet service level agreements (SLAs) and quality targets. Operations Support - Follow established processes, policies, and compliance requirements. - Collaborate with internal stakeholders to resolve customer issues. - Support continuous improvement initiatives and operational excellence. - Meet productivity, quality, and customer satisfaction KPIs. Requirements - Bachelor's degree preferred. - Fresh graduates are welcome to apply. - 0–1 year of experience in customer service, operations, or BPO environments is an advantage. - Strong communication and problem-solving skills. - Ability to work in a fast-paced, multicultural environment. Language Requirements Mandatory - German Language Proficiency: Minimum B2 Level (CEFR). - Strong verbal and written communication skills in German. Technical Skills - Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). - Good typing and written communication skills. - Experience with CRM or ticketing tools is a plus. - Strong attention to detail and accuracy. Benefits - Professional training and development opportunities. - Career growth within a global organization. - Exposure to international clients and business environments. - Inclusive, diverse, and collaborative workplace culture. Originally posted on Himalayas