I01 - EUC Engineer (010)

Role Overview The Workspace Technology Engineer is responsible for supporting, maintaining, and enhancing end-user workspace technologies across the organisation. This role requires strong hands-on experience in endpoint management, particularly in JAMF and SCCM, alongside day-to-day operations and continuous improvement initiatives. Key Responsibilities Endpoint & Device Management - Manage the full lifecycle of end-user devices, including provisioning, patching, upgrades, and decommissioning - Administer and maintain endpoint management platforms, primarily JAMF and SCCM - Perform software packaging, deployment, and patch management across enterprise environments - Troubleshoot complex endpoint and device-related issues - Workspace & Collaboration Technologies - Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint - Support virtual desktop and remote access solutions such as AVD or VDI where applicable - Enhance collaboration tools to improve user productivity and experience Security & Compliance - Implement and maintain endpoint security controls such as BitLocker, Microsoft Defender, and compliance policies - Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access - Ensure compliance with internal security, audit, and regulatory requirements User Support & Operations - Provide Level 2 / Level 3 support for workspace-related incidents and service requests - Perform root cause analysis and implement long-term fixes for recurring issues - Collaborate with Service Desk and infrastructure teams to improve support efficiency Documentation & Continuous Improvement - Maintain technical documentation, SOPs, and operational runbooks - Participate in system improvements, pilots, and proof-of-concept (POC) initiatives - Identify opportunities for automation and optimisation to enhance user experience and system stability Required Skills & Experience (Mandatory) - Strong hands-on administration experience in JAMF Admin Console - Must be experienced in configuring policies, managing devices, and troubleshooting issues, not limited to read-only access - Strong hands-on administration experience in SCCM Admin Console - Must have experience in software packaging, deployments, patch management, and troubleshooting, not limited to monitoring or read-only access - Strong experience with Windows 11 and enterprise endpoint environments - Familiarity with ITIL-based support processes - Basic to intermediate PowerShell scripting skills - Minimum 3–5 years of experience in Workspace or End-User Computing roles within enterprise environments Good to Have - Experience with Microsoft 365 and Microsoft Intune - Exposure to Azure Virtual Desktop (AVD) or VDI environments - Experience with AWS Workspace or AWS Admin Console - Experience in regulated or compliance-driven environments - Microsoft certifications related to Modern Workplace or Endpoint Management - Experience with ServiceNow or other ITSM tools Originally posted on Himalayas