ServiceNow Solution Architect – Sales & Order Management (SOM)

Remote - Spain About The Role We're looking for a Senior ServiceNow Solution Architect specialising in Sales & Order Management (SOM) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy — ensuring every solution delivered is scalable, elegant, and of the highest quality. Why join us? HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference. CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve. FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility. CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off. A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work. GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment. A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction. What's In It For You - Restaurant tickets for every working day - Permanent contract — we're investing in a long-term relationship - Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme - Referral bonus — bring great people in and get rewarded - Competitive salary and bonuses — let's talk numbers on our first call What You'll Bring - 5+ years of hands-on experience on the ServiceNow platform - 5+ years of experience in General Consulting, Service Management, or Software Development — we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market - 3+ years of experience in sales operations, order management, or revenue operations roles - Experience working with commercial or telco-adjacent business processes — a plus - ServiceNow Certified System Administrator (CSA) — required - ServiceNow CIS-Sales and Order Management — required - CIS-ITSM + 2 additional ServiceNow CIS certifications — required - ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired - Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus - Hands-on experience with ServiceNow SOM: product catalog, pricing, quoting, and order lifecycle management - Experience with CPQ (Configure, Price, Quote) processes and their implementation in ServiceNow - Integration experience with CRM platforms such as Salesforce and ERP systems - Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations - Experience working in Agile development environments - Knowledge of software development life cycle management - Knowledge of ITIL — Foundation level preferred - Strong analytical thinking, problem-solving, and attention to detail - Active listening and strong interpersonal skills - Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops What You'll Do - Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategy - Lead and mentor developers and architects across business, information, application, software, and technology disciplines - Design, document, and communicate the integration approach for all architectural components - Research, analyse, and propose solution alternatives that address specific business needs across service lines - Educate clients and negotiate the right technical solutions for their context - Deliver a positive, value-adding experience to clients in every interaction - Act as the final escalation point for technical decision-making within a programme - Ensure all artefacts, configured components, and interactions meet the highest quality standards - Assist in scoping new opportunities and designing tools and techniques for efficient delivery - Build and develop high-performing delivery teams - Provide technical coaching and oversight to developers and architects - Define domain-specific evaluation processes for hiring that fit market needs - Identify emerging skill sets needed by the team and define training plans - Align resource requirements based on demand projections in partnership with HR Ready to lead enterprise-scale Sales & Order Management implementations on the ServiceNow platform? Apply now and let's talk.