Bilingual Account Specialist, LVAR

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Account Specialist, LVAR based in Canada. We are seeking a customer-focused, bilingual Account Specialist to support customers experiencing payment difficulties and help identify appropriate solutions for delinquent and high-risk accounts. In this role, you will combine customer service, financial analysis, and collections expertise to guide customers toward suitable repayment strategies and available account resolution options. You will handle incoming inquiries, assess individual circumstances, and provide clear, professional advice while protecting customer relationships and minimizing financial losses. Working remotely from Quebec, you will collaborate with internal teams to resolve complex cases and ensure transactions are processed accurately. This opportunity is well suited to someone with strong communication and problem-solving skills who can balance customer needs with responsible risk management. You will contribute to efficient collections operations while building valuable experience in financial services and customer relationship management.