Service Desk Technician

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Technician based in United States. This role offers the opportunity to provide hands-on technical support in a mission-critical federal environment. You will resolve escalated Tier 2 issues across operating systems, applications, hardware, networks, and user accounts. The position combines day-to-day troubleshooting with knowledge management, systems deployment, configuration management, and process improvement. You will work closely with development and operations teams to investigate technical issues and maintain reliable IT environments. The role also provides opportunities to mentor junior technicians and contribute to user training and technical documentation. Success requires strong technical judgment, clear communication, and a customer-focused approach to problem solving.