Appointment Setter | Healthcare Virtual Assistant

Description About the Role: Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you! Key Responsibilities: - Verify patient benefits and insurance coverage - Reactivate past patients and maintain engagement - Answer inbound calls and assist with inquiries - Follow up on appointment confirmations and reminders - Make outbound calls to leads and potential patients - Schedule and reschedule patient appointments efficiently - Process refills and follow clinic policies - Manage electronic medical records (EMR) - Audit labs and follow up on missing results - Monitor and oversee virtual clinic kiosk workflows Perks: - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development Requirements - Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required - Must have experience working with US-based clinics and/or healthcare environments - Experience in EMR, insurance verification, patient coordination, and inbound call handling - Experience in processing refills, auditing labs, and following up on lab results - Medical billing and coding experience is a plus - Strong written and verbal English communication skills - Highly organized, detail-oriented, and self-motivated - Must have stable internet connection and a dedicated quiet workspace for remote work Originally posted on Himalayas