E-Commerce Marketplace Operations & Data Coordinator

Company Overview We are a consumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through. We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team. Role Overview This role supports the day-to-day operations of our e-commerce marketplace ecosystem, ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems. This is not a customer-facing role, but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution. The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time. Key Responsibilities - Marketplace & Product Operations - Manage and maintain product item creation using Excel-based data feeds - Upload, update, and troubleshoot product data attributes across marketplace platforms - Monitor and resolve rejected listings, feed errors, and taxonomy changes - Perform routine product scrubs to ensure data accuracy and system alignment - Campaign & Sponsored Product Support - Support setup and monitoring of sponsored product and brand campaigns - Pull reporting data from campaign platforms and summarize results - Track budgets and ensure campaigns are properly configured and running - Order Flow & Issue Resolution - Monitor order flow to ensure orders move correctly from marketplace to warehouse - Identify stalled, delayed, or unshipped orders - Proactively follow up with internal teams to resolve fulfillment issues - Ensure resolution is confirmed, not just initiated - Internal Communication & Follow-Through - Coordinate daily with logistics, operations, and internal teams - Follow up persistently on unresolved issues until completion - Escalate risks that may impact retailer scorecards or performance metrics - Maintain operational momentum and accountability Reporting & Data Support - Pull reports using Excel (including pivot tables where needed) - Maintain operational trackers and performance summaries - Support leadership with clean, accurate data visibility - Systems & Tools - Excel (required – strong fundamentals, comfort with reports and pivots) - Marketplace feed platforms (training provided) - Retailer portals and internal systems (training provided) - Canva (nice to have, not required) - Prior experience with specific platforms is not required. Training and documentation will be provided. Comfort working in data-heavy environments is essential. Required Skills & Experience - Strong operational and analytical mindset - Solid Excel fundamentals (filters, formulas, basic pivots) - High attention to detail and data accuracy - Comfortable navigating multiple systems simultaneously - Confident internal communicator (email, follow-ups, coordination) - Proactive problem-solver who does not wait to be told what to fix - Strong follow-through until resolution is confirmed Preferred Profile - Experience in e-commerce, marketplaces, or operations support - Comfortable working with data feeds, SKUs, UPCs, and inventory logic - Experience supporting cross-functional teams (logistics, ops, sales support) - South Africa–based candidates preferred due to communication style and ownership mindset Work Schedule - Full-time: 40 hours/week - Core preference: 9:00 AM – 5:00 PM Eastern Time - Open to slight shifts (e.g., 10:00 AM – 6:00 PM ET) if beneficial for operations - Compensation & Engagement - Full-time, long-term role - Initial onboarding and training period expected (90 days) - Growth path into deeper ownership of marketplace operations Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM Originally posted on Himalayas