Doer Success Leader (Team Leader)

Outsourced Doers is a rapidly growing provider of virtual assistant services, specializing in supporting entrepreneurs and businesses in the digital marketing space. We are seeking an experienced, high-performance Doer Success Leader to join our team and help drive the success of our clients and virtual assistants. As a Doer Success Leader, you will be responsible for leading, coaching, and managing a large team of remote virtual assistants based in the Philippines. Your primary focus will be on ensuring the highest quality of output and performance, while also fostering a supportive and collaborative work environment. Key Responsibilities: - Oversee the performance and productivity of your team of virtual assistants, ensuring the delivery of exceptional results for our clients in Australia and the US. - Monitor and enforce key performance indicators (KPIs) related to task completion, quality of output, time and attendance, proactivity, and effective communication. - Conduct weekly 1:1 performance meetings with each virtual assistant, providing coaching, guidance, and feedback to drive continuous improvement. - Collaborate closely with the client experience team to address any client concerns, refunds, or escalations promptly. - Identify and address any performance issues or concerns within your team, implementing performance improvement plans (PIPs) as needed. - Develop and maintain strong relationships with clients and team members, prioritizing the best interests of our clients and ensuring their satisfaction. - Continuously expand your knowledge of digital marketing best practices and industry trends to better support your team and clients. Requirements: - Proven experience in digital marketing, with a strong understanding of direct response marketing, lead generation, marketing funnels, marketing automation, email marketing, and marketing design. - Previous experience in team leadership and management, preferably with remote virtual assistants or similar roles. - Excellent written and verbal communication skills. - Strong analytical and data-driven decision-making abilities. - Ability to effectively manage multiple projects, prioritize tasks, and meet deadlines. - Experience with performance monitoring and management tools (e.g., ActivTrak). - Strong problem-solving and critical thinking skills. - A customer-centric mindset, with a focus on delivering exceptional results for clients. If you are a driven, results-oriented leader with a passion for digital marketing and helping businesses succeed, we would love to hear from you. Apply now to join our dynamic, growing team and make a meaningful impact on the success of our clients and virtual assistants. Originally posted on Himalayas