Gerente de Produtos | Cartões

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gerente de Produtos | Cartões based in Brazil. Lead product quality and customer experience initiatives across a high-scale cards and financial services ecosystem. In this role, you will act as a key guardian of the quality of card products and services, ensuring customer-impacting issues are addressed effectively and sustainably. You will lead incident governance, root-cause analysis, and corrective and preventive action plans across multiple teams. The position combines data-driven decision-making with regulatory and customer experience indicators such as RDR, DR, CR, and NPS. You will work cross-functionally with Product, Technology, Regulation, and Customer Experience teams, influencing outcomes without direct hierarchical authority. The role provides strong visibility with senior leadership and requires the ability to translate complex operational data into clear priorities and actionable plans. You will operate in a fast-paced financial technology environment where continuous improvement, quality, and customer experience are central to product evolution.