IT & Administration Coordinator / Assistant

About Us 1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries. Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses. Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity. About the Role This is a full-time, office-based role. You will provide hands-on IT support under the direction of the wider IT team, who handle technical administration remotely. You will set up and hand out equipment, check that office technology is working and report issues clearly. Alongside this, you will keep the office well stocked, clean, tidy and in good repair, acting as the main contact for facilities contractors. About the Responsibilities IT Support - Serve as the first on-site contact for staff IT support, resolving day-to-day issues and escalating more complex problems to the IT team. - Prepare and deploy laptops, monitors, docking stations and peripherals, including unboxing, configuration and setup, ensuring all equipment is ready for immediate use. - Collect IT equipment from leavers and ensure proper handling and storage. - Provide hands-on technical support, including troubleshooting devices, resolving connectivity issues and configuring equipment. - Monitor office Wi-Fi and network connectivity, diagnosing and resolving issues to minimise disruption. - Maintain office printers, replace toner, clear paper jams and resolve common faults. - Test and troubleshoot meeting room audiovisual equipment, resolving technical issues before and during meetings. - Maintain an accurate inventory of IT equipment, including serial numbers and equipment assignments. - Deliver IT and workplace inductions to new employees, including equipment setup and access to essential systems. Facilities - Maintain a clean, tidy and welcoming office, including kitchens, meeting rooms and shared areas. - Monitor and restock office supplies, kitchen supplies and consumables, placing orders within agreed budgets. - Report building faults and arrange repairs with the landlord, building management or contractors. - Act as the main point of contact for cleaners and facilities contractors, checking work is completed to standard and following up on issues. - Receive deliveries and post and arrange couriers when needed. - Obtain quotes, raise purchase requests and check invoices for office services. - Coordinate visitor and contractor sign-in, issue access passes and ensure they are returned on departure. - Report any health and safety hazards or security concerns promptly. - Provide DSE assessments of employee workstations. Requirements About You Must Have - Fluent English and Polish, both written and spoken. - Experience in office administration, facilities, or a similar hands-on role. - Well organised, able to juggle IT requests with day-to-day office tasks. - Friendly and approachable, with good communication skills when dealing with staff and contractors. - Hands-on experience in IT support, including installation, configuration and troubleshooting of laptops, printers and other office IT equipment. - Good knowledge of Windows operating systems and Microsoft 365 (Outlook, Teams, OneDrive). - Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi and LAN) and ability to troubleshoot connectivity issues. - Familiarity with user account management, access permissions and IT security practices. - Ability to independently diagnose and resolve common hardware, software and network issues. - Experience with IT ticketing systems and incident management. - Strong organisational, problem-solving and communication skills. - Ability to handle company IT equipment and confidential information securely. Nice to Have - Previous experience in an IT support or service desk role. - Experience using an IT ticketing system. - Familiarity with meeting room audiovisual systems or Microsoft Teams Rooms. - Experience working with office suppliers, cleaners and maintenance contractors. - First Aid or Fire Warden training, or willingness to complete it. Benefits Why 1GLOBAL? - Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 50% year-on-year under the leadership of successful tech entrepreneurs. - Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry. - Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors and constantly being exposed to talented and driven individuals. - Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts. - Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field. - International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company. - Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment. - Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry. 1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally. Legal Notice This job advert and its content are the property of 1GLOBAL and are protected by copyright and other intellectual property rights. Copying, reproducing, republishing or distributing this advert, in whole or in part, without 1GLOBAL’s prior written consent is prohibited. 1GLOBAL reserves all rights and may take appropriate action against any unauthorised use. Legitimate 1GLOBAL vacancies only redirect candidates to its official application channels, including LinkedIn and Workable, and 1GLOBAL never charges fees or request payments as part of our recruitment process. If you are unsure whether a vacancy is genuine, please refer to 1GLOBAL careers page at ​https://www.1global.com/vacancies‌ or contact recruitment@1global.com.