Senior Shopify Project & Account Manager (Remote - CET Hours)

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements. This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization. The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence. Key Responsibilities Project Delivery Management - Manage up to 7 concurrent Shopify and eCommerce projects including: - Shopify builds - CRO initiatives - SEO retainers - Ongoing support engagements - Maintain project timelines, budgets, documentation, and delivery quality - Manage Asana boards, project schedules, risk logs, and change requests - Coordinate cross-functional collaboration between development, design, SEO, and email teams - Ensure projects stay within defined scope and performance expectations Client Relationship Management - Serve as the primary point of contact for assigned clients - Provide proactive communication and updates via Loom, email, and meetings - Lead recurring review calls and roadmap discussions - Build long-term client relationships focused on trust, transparency, and growth - Identify upsell and retainer opportunities where appropriate Team Leadership & Coordination - Facilitate weekly delivery meetings and project reviews - Allocate tasks across designers and developers - Conduct QA reviews and enforce agency standards - Support junior team members through mentorship and process guidance - Escalate risks or blockers appropriately to leadership Process & Operational Improvement - Help improve SOPs, workflows, and internal documentation - Contribute ideas for operational efficiency and process optimization - Support retrospective reviews and continuous improvement initiatives - Maintain organized project records and reporting structures Commercial & Scope Oversight - Review project changes and support budget management - Ensure projects remain aligned with business goals and profitability targets - Assist with quoting, scoping, and proposal preparation when needed Requirements - 4+ years of experience in: - Project Management - Account Management - Digital Agency Operations - Shopify or eCommerce environments - Strong understanding of Shopify ecosystems and website delivery workflows - Experience managing multiple client projects simultaneously - Strong communication and stakeholder management skills - Experience using project management platforms such as Asana - Excellent organizational and prioritization abilities - Ability to work independently in a fully remote environment Preferred Qualifications - Experience working with CRO, SEO, and email marketing teams - Familiarity with Shopify design and development workflows - Experience managing distributed or international teams - Knowledge of agile delivery processes - Strong QA and process management mindset Tools & Platforms Experience with the following is highly preferred: - Asana - Slack - Notion - Figma - Loom - Shopify - AI productivity tools such as Claude Working Hours - Core working hours: 10:00 AM – 6:00 PM CET - Occasional flexibility may be required for urgent client communication - Fully remote contractor position Benefits Fully remote work environment Work with high-growth eCommerce brands Collaborative international team culture Opportunity to influence processes and operational excellence Long-term growth potential within a rapidly expanding agency Originally posted on Himalayas